1. INTRODUCTION

This Privacy Policy (“Policy”) sets forth the comprehensive framework governing the collection, processing, storage, usage, disclosure, and protection of personal and non-personal data by Bourmeg (“Platform”, “we”, “our”, “us”) in connection with its digital marketplace, applications, and related services (collectively, the “Services”). This Policy is designed to ensure transparency, accountability, and compliance with applicable data protection and privacy laws, including but not limited to the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with any rules, regulations, or amendments made thereunder. By accessing, registering on, or using the Platform in any capacity, you (“User”, “you”, “your”) expressly acknowledge, agree, and consent to the collection, processing, storage, and use of your data in accordance with this Policy. Such consent is deemed to be informed, specific, and unconditional, except where explicitly restricted by applicable law. This Policy applies to all categories of Users, including but not limited to:

The Platform operates as a technology-enabled intermediary facilitating service transactions between Users. In the course of providing such Services, Bourmeg may collect and process a wide range of data, including identity information, financial details, behavioral patterns, communication records, and device-level intelligence, strictly for purposes including but not limited to service delivery, security, fraud prevention, compliance, dispute resolution, and platform optimization. Users are advised that certain features of the Platform may require mandatory data collection, including but not limited to identity verification (KYC), location access, and communication monitoring, which are essential for the integrity, safety, and lawful operation of the Platform. Refusal to provide such data may result in restricted access, suspension, or termination of Services. This Policy must be read in conjunction with the Platform’s Terms of Service, Payment Policy, and other applicable legal documents. In the event of any conflict, the interpretation most favorable to the Platform’s operational integrity and legal compliance shall prevail, to the extent permitted by law. Bourmeg reserves the right, at its sole discretion, to modify, update, or replace this Policy at any time to reflect changes in legal requirements, technological advancements, or business practices. Continued use of the Platform after such updates shall constitute deemed acceptance of the revised Policy. If you do not agree with any part of this Policy, you are advised to discontinue use of the Platform immediately.

2. DEFINITIONS

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below. These definitions are intended to provide clarity, legal certainty, and broad interpretative coverage. Any term not explicitly defined herein shall be interpreted in a manner most consistent with applicable laws and the Platform’s operational framework.

2.1 “Personal Data”

Means any information that relates to an identified or identifiable natural person, including but not limited to name, contact details, identification numbers, location data, online identifiers, financial information, and any other data that can directly or indirectly identify a User.

2.2 “Sensitive Personal Data”

Includes, without limitation, financial information (such as bank account details, UPI IDs), KYC documents (including Aadhaar, PAN), biometric data (such as facial recognition data, video verification data), and any other data classified as sensitive under applicable laws.

2.3 “User”

Means any individual or entity accessing, registering on, or interacting with the Platform in any manner, including Clients, Service Providers, and Visitors.

2.4 “Processing”

Means any operation or set of operations performed on data, whether automated or manual, including collection, recording, organization, structuring, storage, adaptation, retrieval, use, analysis, sharing, disclosure, restriction, or deletion.

2.5 “KYC Data”

Refers to identity verification information collected for compliance and security purposes, including but not limited to government-issued identification documents, photographs, live video verification data, and background verification records.

2.6 “Device Data”

Includes information related to the User’s device such as device ID, IP address, operating system, browser type, network information, device fingerprinting data, and other technical identifiers used for security, analytics, and fraud detection.

2.7 “Behavioral Data”

Means data derived from User interactions with the Platform, including browsing patterns, click behavior, service preferences, communication activity, transaction patterns, and usage analytics.

2.8 “Communication Data”

Includes all forms of interaction between Users conducted through or facilitated by the Platform, including chat messages, call records (where applicable), support communications, and any other exchange of information.

2.9 “Financial Data”

Refers to payment-related information including transaction records, wallet balances, earnings data, payout history, tax-related data, chargebacks, disputes, and payment instrument details processed via integrated third-party payment gateways.

2.10 “Location Data”

Includes real-time, approximate, or static geographical location information collected from Users for the purpose of service delivery, verification, and operational efficiency.

2.11 “Third-Party Services”

Means external service providers integrated with the Platform, including but not limited to payment gateways, KYC verification providers, analytics services, communication tools, and fraud detection systems.

2.12 “AI Systems”

Refers to automated technologies, algorithms, and machine learning models used by the Platform for data analysis, fraud detection, behavioral profiling, recommendation systems, and operational decision support.

2.13 “Fraud Detection System”

Means the combination of automated tools, AI systems, manual review processes, and analytical mechanisms used to identify, prevent, and investigate suspicious or fraudulent activities on the Platform.

2.14 “Services”

Refers to all functionalities, features, applications, and offerings provided by Bourmeg through its Platform, including service listings, bookings, payments, communication tools, and support systems.

2.15 “Platform”

Means the Bourmeg website, mobile applications, software systems, and any associated digital infrastructure operated by or on behalf of Bourmeg.

2.16 “Consent”

Means any freely given, specific, informed, and unambiguous indication of the User’s agreement to the processing of their data, including through acceptance of this Policy or continued use of the Platform.

2.17 “Applicable Law”

Refers to all laws, regulations, guidelines, and legal requirements in force within India, including but not limited to the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and any amendments thereto.

2.18 “Account Compromise”

Means any unauthorized access, misuse, or breach of a User’s account resulting from factors including but not limited to credential sharing, phishing, device compromise, or negligence.

2.19 “Force Majeure Event”

Means any event beyond the reasonable control of the Platform, including but not limited to natural disasters, cyber-attacks, system failures, government actions, or network disruptions, affecting data security or service availability.

3. DATA WE COLLECT

Bourmeg collects, receives, generates, and processes various categories of data to enable secure, efficient, and reliable operation of its Services. The nature and extent of data collected may vary depending on the User’s interaction with the Platform, the features used, and applicable legal requirements. The categories of data collected include, but are not limited to, the following:

3.1 Personal Identification Data

We collect basic identity-related information required for account creation and service usage, including:

3.2 KYC & Identity Verification Data

To ensure trust, safety, and regulatory compliance, we may collect and process identity verification data, including:

Such data may be collected directly or through authorized third-party verification providers.

3.3 Financial & Transactional Data

We collect and process financial and transaction-related information necessary for payments, settlements, and compliance, including:

All payment processing is facilitated through integrated third-party payment gateways, and Users are advised to review the respective privacy policies of such providers.

3.4 Device & Technical Data

We automatically collect technical information related to the devices used to access the Platform, including:

Such data is used for security, analytics, fraud detection, and performance optimization.

3.5 Behavioral & Usage Data

We collect and analyze information related to how Users interact with the Platform, including:

This data is used for personalization, recommendation systems, and fraud detection.

3.6 Communication Data

We may collect, store, and analyze communications exchanged through or facilitated by the Platform, including:

Such data may be used for dispute resolution, fraud investigation, service improvement, and legal compliance.

3.7 Location Data

We collect location-related information to enable service delivery and verification, including:

Continuous tracking is not performed unless explicitly required for operational or security purposes.

3.8 Fraud Detection & Risk Signals

We may collect and generate additional data points to identify and prevent fraudulent or suspicious activities, including:

Such data may be generated through automated systems and AI-based analysis.

3.9 AI-Generated & Derived Data

The Platform may generate inferred or derived data using AI systems and analytical models, including:

Such data is used strictly for internal decision support, security enhancement, and platform optimization.

3.10 Optional & Consent-Based Data

Certain types of data may be collected only with explicit User consent, including:

Users may choose to provide or withhold such data; however, refusal may limit access to certain features or Services. Bourmeg ensures that all data collection practices are conducted in a lawful, fair, and transparent manner, and only to the extent necessary for the purposes outlined in this Policy. Users acknowledge that certain data collection is essential for the functioning, security, and integrity of the Platform, and refusal to provide such data may result in restricted or denied access to Services..

4. HOW WE USE DATA

Bourmeg processes User data for multiple operational, security, analytical, and legal purposes. All data usage is aligned with the necessity of providing reliable Services, ensuring platform integrity, preventing fraud, and complying with applicable laws. The purposes for which data may be used include, but are not limited to, the following:

4.1 Service Delivery & Platform Operations

4.2 Identity Verification & Trust Management

checks

4.3 Fraud Prevention & Risk Management

4.4 Financial Processing & Enforcement

4.5 Communication Monitoring & Dispute Resolution

proceedings

4.6 AI-Based Analysis & Decision Support

All final decisions impacting Users (such as suspension or penalties) are subject to human review, unless otherwise required for immediate security action.

4.7 Personalization & User Experience Enhancement

4.8 Security & System Integrity

alerts

4.9 Legal Compliance & Regulatory Obligations

4.10 Internal Analytics & Business Intelligence

4.11 Enforcement of Platform Policies

Bourmeg ensures that all data processing activities are conducted on a need-to-know basis and are proportionate to the purpose for which such data is collected. Users acknowledge that certain data processing activities, including monitoring, analysis, and automated flagging, are essential for maintaining a secure, trustworthy, and legally compliant Platform environment.

5. DATA SHARING & DISCLOSURE

Bourmeg may share, transfer, disclose, or provide access to User data to third parties under specific circumstances, strictly on a need-to-know basis and in accordance with applicable laws, operational requirements, and security considerations. Such sharing shall be limited, proportionate, and subject to appropriate safeguards. The categories of data sharing include, but are not limited to, the following:

5.1 Service Providers & Infrastructure Partners

We may share data with trusted third-party service providers who support the operation of the Platform, including:

Such providers are contractually obligated to process data only for specified purposes and maintain reasonable data protection standards.

5.2 User-to-User Data Sharing (Service Execution)

To enable service delivery, certain data may be shared between Users, including:

Users acknowledge that such data sharing is essential for the functioning of the Platform and consent to such exchanges. Bourmeg shall not be responsible for misuse of data exchanged directly between Users outside the controlled environment of the Platform.

5.3 Legal Authorities & Law Enforcement

We may disclose User data to:

Such disclosure may occur:

5.4 Fraud Detection & Risk Intelligence Partners

We may share data with fraud detection agencies, security partners, and risk assessment systems to:

Such sharing may include behavioral data, device information, and transaction patterns.

5.5 Business Transfers & Corporate Restructuring

In the event of a merger, acquisition, investment, restructuring, or sale of assets, User data may be transferred as part of the business transaction. Users acknowledge that such transfers may occur as a standard business practice, subject to continued data protection obligations.

5.6 Cross-Border Data Transfers

User data may be stored, processed, or transferred to servers located outside India, including to jurisdictions with different data protection laws. By using the Platform, Users consent to such transfers, provided that reasonable safeguards are implemented to protect their data.

5.7 Communication Monitoring & Evidence Use

Data related to User communications (including chats and support interactions) may be:

5.8 No Sale of Personal Data

Bourmeg does not sell Personal Data to third parties for monetary consideration. However, data may be used for internal analytics, personalization, and business intelligence purposes in accordance with this Policy.

5.9 Limited Liability for Third-Party Practices

While Bourmeg ensures reasonable due diligence in selecting third-party partners, it shall not be held liable for:

Users are encouraged to review the privacy policies of such third parties before engaging with their services. Bourmeg ensures that all data sharing practices are aligned with the principles of necessity, proportionality, and legal compliance. By using the Platform, Users expressly acknowledge and consent to such data sharing arrangements as described in this Policy.

6. COOKIES & TRACKING TECHNOLOGIES

Bourmeg uses cookies, tracking technologies, and similar tools to enhance user experience, ensure platform functionality, analyze usage patterns, and support personalization and security mechanisms. By accessing or using the Platform, Users consent to the use of such technologies in accordance with this Policy, unless disabled through available browser or device settings.

6.1 What Are Cookies

Cookies are small data files stored on a User’s device that help the Platform recognize the User, remember preferences, and improve functionality. In addition to cookies, Bourmeg may use technologies such as web beacons, pixels, local storage, and device fingerprinting to collect and process information.

6.2 Types of Cookies & Tracking Technologies Used

(a) Essential Cookies These are necessary for the basic functioning of the Platform, including:

Disabling these may result in limited or non-functional services. (b) Performance & Analytics Cookies Used to collect information about how Users interact with the Platform, including:

This helps improve platform performance and user experience. (c) Functional Cookies These enable enhanced functionality and personalization, including:

(d) Advertising & Personalization Technologies We may use tracking technologies to:

Such tracking may involve behavioral profiling and usage analytics.

6.3 Device Fingerprinting & Advanced Tracking

In addition to cookies, Bourmeg may use device fingerprinting and similar technologies to:

Such tracking may operate even where traditional cookies are disabled.

6.4 Third-Party Tracking Technologies

Third-party service providers integrated with the Platform (such as analytics tools or payment services) may use their own cookies and tracking mechanisms. Bourmeg does not control such third-party technologies and Users are advised to review their respective privacy policies.

6.5 User Control & Opt-Out Options

Users may manage or disable cookies through their browser or device settings. However:

For advertising-related tracking, Users may opt out where such options are provided, subject to applicable laws and technical limitations.

6.6 Consent & Continued Usage

By continuing to use the Platform, Users acknowledge and agree to the use of cookies and tracking technologies as described in this section. Withdrawal of consent may require discontinuation of certain Platform features or Services. Bourmeg ensures that all tracking technologies are used responsibly, proportionately, and in alignment with legitimate business purposes including security, analytics, and personalization.

7. COMMUNICATION POLICY

Bourmeg may communicate with Users through various channels for operational, transactional, promotional, security, and legal purposes. By registering on or using the Platform, Users expressly consent to receiving such communications as outlined below.

7.1 Types of Communications

(a) Transactional Communications These include essential messages required for the functioning of the Platform, such as:

Such communications are mandatory and cannot be opted out of while using the Platform. (b) Security & System Alerts We may send communications related to:

These communications are critical for protecting User accounts and platform integrity. (c) Administrative & Legal Communications We may send important notices regarding:

Users acknowledge that such communications are legally binding and form part of their agreement with the Platform. (d) Promotional & Marketing Communications We may send:

Users may opt out of promotional communications at any time through available settings or unsubscribe options.

7.2 Communication Channels

Communications may be sent through:

Users are responsible for ensuring that their contact information is accurate and up to date.

7.3 Consent & Authorization

By providing contact details and using the Platform, Users:

7.4 Delivery & Responsibility

Bourmeg shall make reasonable efforts to ensure delivery of communications; however:

Users are responsible for checking their registered communication channels regularly.

7.5 Misuse & Restrictions

Users agree not to misuse communication channels provided by the Platform, including:

Bourmeg reserves the right to monitor, restrict, or take action against misuse of communication systems. Bourmeg ensures that all communications are conducted in accordance with applicable laws and are limited to purposes necessary for platform operation, user engagement, and legal compliance.

8. DATA RETENTION POLICY

Bourmeg retains User data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including service delivery, legal compliance, dispute resolution, fraud prevention, and enforcement of platform policies. The duration of data retention may vary depending on the nature of the data, the purpose for which it was collected, and applicable legal or regulatory requirements.

8.1 General Retention Principles

security purposes

obligations

intelligence purposes

8.2 Account-Related Data

request and ensure compliance Inactive accounts may be flagged and subject to restricted access, archival, or deletion after a defined period as determined by Bourmeg.

8.3 Financial & Transactional Data

be retained for a minimum period as required under applicable laws (including up to 8 years or more where necessary)

8.4 KYC & Verification Data

duplicate accounts, or fraudulent re-registration

8.5 Communication & Dispute Data

evidentiary, legal, and investigation purposes

potential disputes

8.6 Security Logs & Fraud Detection Data

monitoring and future risk assessment

8.7 Retention Despite Deletion Requests

Bourmeg reserves the right to retain certain data even after a User requests deletion, including but not limited to:

8.8 Data Deletion Requests

channels

days or longer depending on complexity)

8.9 Anonymization & Aggregation

purposes Bourmeg ensures that data retention practices are aligned with legal obligations, operational requirements, and legitimate business interests. Users acknowledge that complete deletion of all data may not always be possible due to regulatory, technical, or security constraints.

9. DATA SECURITY

Bourmeg implements a range of technical, administrative, and organizational security measures designed to protect User data from unauthorized access, misuse, alteration, disclosure, or destruction. These measures are aligned with industry standards and are continuously reviewed and updated to address evolving security risks.

9.1 Security Measures Implemented

Bourmeg employs multiple layers of security, including but not limited to:

9.2 Account Security & Authentication

Users are responsible for maintaining the confidentiality of their account credentials, including passwords, OTPs, and device access.

9.3 User Responsibility & Negligence

Users acknowledge and agree that:

Bourmeg shall not be held liable for any loss, damage, or unauthorized activity arising from User negligence, including but not limited to credential sharing, phishing attacks, or device compromise.

9.4 Monitoring & Security Investigations

Bourmeg may monitor system activity, login patterns, device behavior, and transaction anomalies to:

9.5 Account Compromise Handling

In the event of a suspected or reported account compromise:

While Bourmeg may assist in investigating such incidents, it does not guarantee recovery of lost data, funds, or access.

9.6 Limitations of Security

While Bourmeg strives to implement robust security measures, Users acknowledge that:

safeguards Accordingly, Bourmeg does not guarantee absolute security of User data.

9.7 Third-Party Security Risks

Certain services, including payment processing and verification systems, are operated by third-party providers. Bourmeg shall not be held responsible for:

Users are advised to review the security practices of such third-party services.

9.8 Force Majeure & Uncontrollable Events

Bourmeg shall not be liable for any data breach, loss, or unauthorized access resulting from events beyond its reasonable control, including but not limited to:

Bourmeg is committed to maintaining a secure environment for its Users; however, Users acknowledge that participation in digital platforms involves inherent risks, and they agree to use the Platform with due caution and responsibility.

10. USER RIGHTS (DPDP COMPLIANCE)

In accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws, Users are granted certain rights regarding their personal data. Bourmeg is committed to facilitating these rights, subject to reasonable limitations, verification requirements, and legal obligations.

10.1 Right to Access

Users have the right to request access to the personal data held by Bourmeg, including information on how such data is processed and used. Such requests may be subject to:

10.2 Right to Correction

Users may request correction of inaccurate, incomplete, or outdated personal data. Bourmeg reserves the right to:

10.3 Right to Erasure (Deletion)

Users may request deletion of their personal data, subject to the Data Retention Policy outlined in this document. Deletion requests may be:

resolution, or enforcement purposes

10.4 Right to Withdraw Consent

Users may withdraw consent for specific data processing activities at any time. However, Users acknowledge that:

service availability

10.5 Right to Grievance Redressal

Users have the right to raise complaints or concerns regarding data processing. Bourmeg shall:

10.6 Right to Restrict or Object (Where Applicable)

Users may request restriction or object to certain types of data processing, including:

Such requests may be honored subject to technical feasibility and operational requirements.

10.7 Limitations & Exceptions

The rights provided under this section are not absolute and may be restricted under circumstances including, but not limited to:

Bourmeg reserves the right to deny, limit, or defer any request that is:

10.8 Request Processing & Verification

Bourmeg ensures that User rights are respected in accordance with applicable laws while maintaining necessary safeguards to prevent misuse, protect platform integrity, and comply with legal obligations.

11. CHILDREN’S PRIVACY

Bourmeg’s Services are intended solely for individuals who are legally capable of entering into binding contracts under applicable laws. Accordingly, the Platform is not designed for or directed at individuals below the age of 18 years.

11.1 No Intentional Data Collection from Minors

Bourmeg does not knowingly collect, process, or store Personal Data from individuals under the age of 18. If it comes to our knowledge that data has been collected from a minor without appropriate authorization, such data shall be subject to review and may be deleted in accordance with applicable laws and internal policies.

11.2 Responsibility of Users

Users represent and warrant that:

If a User is found to have misrepresented their age:

11.3 Parental or Guardian Concerns

If a parent or legal guardian becomes aware that a minor has provided personal data to the Platform, they may contact Bourmeg through designated channels to request review or removal of such data. Such requests may be subject to identity verification and legal requirements.

11.4 Limitation of Liability

Bourmeg shall not be held liable for any unauthorized use of the Platform by minors, including cases where:

Bourmeg encourages parents and guardians to monitor and guide the online activities of minors and ensure that they do not access or use the Platform without proper authorization.

12. THIRD-PARTY LINKS & SERVICES

The Platform may contain links to third-party websites, applications, or services, and may integrate or rely on external service providers to facilitate certain functionalities. Bourmeg does not own, operate, or control such third-party platforms and shall not be responsible for their practices, policies, or actions.

12.1 External Links

The Platform may include links to external websites or services for user convenience or operational purposes. Users acknowledge that:

content Users are advised to review the privacy policies and terms of such third-party platforms before interacting with them.

12.2 Integrated Third-Party Services

Bourmeg may integrate third-party services including, but not limited to:

Such services may independently collect, process, or store User data in accordance with their own privacy policies.

12.3 No Control Over Third-Party Practices

Bourmeg does not control:

Accordingly, Bourmeg shall not be held liable for:

12.4 User Responsibility

Users are responsible for:

12.5 Third-Party Communication & Transactions

Any interaction, communication, or transaction conducted directly between the User and a third-party service provider shall be governed solely by the terms and policies of that third party. Bourmeg shall not be responsible for:

12.6 Future Integrations

Bourmeg may introduce new third-party integrations from time to time to enhance functionality and user experience. Continued use of the Platform after such integrations shall be deemed acceptance of any associated data-sharing practices, subject to this Policy. Bourmeg ensures reasonable due diligence in selecting third-party partners; however, Users acknowledge that external services operate independently and are beyond the direct control of the Platform.

13. DATA TRANSFER

Bourmeg may store, process, and transfer User data to servers, systems, or service providers located within or outside India, depending on operational requirements, infrastructure needs, and third-party integrations.

13.1 Cross-Border Data Transfers

User data may be transferred to jurisdictions outside India, including to countries that may have different data protection laws than those applicable within India. Such transfers may occur for purposes including:

13.2 Consent to Transfer

By using the Platform, Users expressly consent to the transfer, storage, and processing of their data in locations outside India, where such transfer is necessary for providing Services or maintaining platform functionality.

13.3 Safeguards & Protections

Bourmeg shall take reasonable steps to ensure that:

However, Users acknowledge that:

13.4 Third-Party Transfers

Where data is processed by third-party service providers located outside India:

in such jurisdictions

13.5 Operational Necessity

Users understand and agree that cross-border data transfer may be essential for:

Refusal to consent to such transfers may result in limited or restricted access to the Platform.

13.6 Transitional Data Storage Arrangement

At present, certain User data may be stored and processed on servers located in jurisdictions outside India, including but not limited to Europe, as part of Bourmeg’s existing infrastructure and third-party service integrations. Bourmeg intends to transition and localize data storage within India by or around November 2026, subject to operational, technical, and regulatory considerations. During this transition period:

Users acknowledge and consent to such transitional arrangements and understand that data storage locations may change as part of infrastructure optimization and regulatory alignment. Bourmeg reserves the right to modify timelines, infrastructure strategies, or data storage locations based on business needs, legal requirements, or technological constraints. Bourmeg ensures that cross-border data transfers are conducted in a manner consistent with operational requirements, legal obligations, and reasonable data protection practices.

14. DATA BREACH POLICY

Bourmeg takes data security seriously and maintains procedures to identify, respond to, and mitigate potential data breaches or security incidents. A “Data Breach” refers to any unauthorized access, disclosure, alteration, or destruction of User data, whether accidental or intentional.

14.1 Detection & Investigation

In the event of a suspected or confirmed data breach:

14.2 Mitigation Measures

Bourmeg may take appropriate actions to contain and mitigate the impact of a data breach, including:

14.3 User Notification

Where required by applicable laws or deemed necessary by Bourmeg:

recommended precautions Bourmeg reserves the right to determine the timing, method, and extent of such notifications based on the severity and nature of the breach.

14.4 Legal & Regulatory Reporting

Bourmeg may report data breaches to:

Where required under applicable laws or where deemed necessary for investigation and compliance.

14.5 Third-Party Involvement

If a data breach originates from or involves third-party systems:

systems beyond its control

14.6 No Guarantee of Prevention

While Bourmeg implements reasonable security measures, Users acknowledge that:

14.7 Limitation of Liability

To the maximum extent permitted by law, Bourmeg shall not be held liable for:

Bourmeg remains committed to maintaining a secure platform environment and will take all reasonable steps to respond to and manage data breach incidents responsibly and in compliance with applicable laws.

15. CONSENT & WITHDRAWAL

Bourmeg processes User data based on consent, legal obligations, and legitimate business purposes as outlined in this Privacy Policy. By accessing, registering on, or using the Platform, Users provide their explicit and informed consent to the collection, processing, storage, and use of their data in accordance with this Policy.

15.1 Nature of Consent

User consent is deemed to be:

15.2 Implied Consent Through Usage

Continued use of the Platform, features, or Services shall constitute ongoing consent to data processing practices, including any updates made to this Policy.

15.3 Withdrawal of Consent

Users may withdraw consent for specific data processing activities by submitting a request through designated communication channels. However, Users acknowledge that:

Services

functionality

15.4 Limitations on Withdrawal

Withdrawal of consent shall not:

dispute resolution, or enforcement purposes Bourmeg reserves the right to deny or limit withdrawal requests where:

15.5 Consequences of Withdrawal

Upon withdrawal of consent:

15.6 Re-Consent & Re-Activation

If a User withdraws consent and later wishes to resume use of the Platform:

Bourmeg ensures that consent is obtained and managed in a transparent manner, while maintaining necessary safeguards to prevent misuse, protect platform integrity, and comply with applicable laws.

16. GRIEVANCE REDRESSAL

Bourmeg is committed to addressing User concerns, complaints, and grievances related to data privacy and processing in a fair, transparent, and timely manner, in accordance with applicable laws.

16.1 Grievance Officer

In compliance with applicable legal requirements, Bourmeg has designated a Grievance Officer to handle privacy-related concerns. Details of the Grievance Officer:

16.2 Scope of Grievances

Users may raise concerns relating to:

16.3 Submission of Complaints

Grievances may be submitted through:

Users are required to provide sufficient details to enable proper investigation of the complaint.

16.4 Acknowledgment & Response Timeline

legal requirements Response timelines may vary depending on:

16.5 Investigation & Resolution

Bourmeg may:

16.6 Escalation Rights

If a User is not satisfied with the resolution provided, they may:

16.7 Misuse & False Complaints

Bourmeg reserves the right to:

Bourmeg aims to maintain a responsive and accountable grievance redressal system while ensuring protection against misuse and maintaining operational efficiency.

17. LEGAL COMPLIANCE

Bourmeg is committed to complying with all applicable laws, regulations, and legal frameworks governing data protection, privacy, and digital services within India.

17.1 Applicable Laws

This Privacy Policy is designed to comply with, and shall be interpreted in accordance with, applicable Indian laws, including but not limited to:

17.2 Regulatory Cooperation

Bourmeg shall cooperate with:

Where required for:

17.3 Dynamic Compliance Framework

Bourmeg acknowledges that data protection laws and regulatory standards may evolve over time. Accordingly, Bourmeg reserves the right to:

To ensure continued compliance with applicable legal and regulatory requirements.

17.4 International Standards (Future Readiness)

While currently focused on compliance within India, Bourmeg may align its practices with internationally recognized data protection standards where required for operational or expansion purposes. Such standards may include, but are not limited to:

17.5 Interpretation & Priority

In the event of any conflict between this Privacy Policy and applicable laws:

Bourmeg is committed to maintaining a legally compliant, transparent, and accountable data protection framework that adapts to evolving legal and technological landscapes.

18. POLICY UPDATES

Bourmeg reserves the right, at its sole discretion, to modify, update, amend, or replace this Privacy Policy at any time to reflect changes in legal requirements, technological advancements, business practices, or operational needs.

18.1 Right to Modify

Bourmeg may revise this Policy without prior individual notice to Users, subject to applicable legal requirements. Updates may include, but are not limited to:

18.2 Notification of Changes

Where required or deemed appropriate, Bourmeg may notify Users of significant changes through:

However, Bourmeg shall not be obligated to provide individual notice for every modification.

18.3 Effective Date of Updates

All changes to this Policy shall become effective:

18.4 User Responsibility

Users are responsible for periodically reviewing this Privacy Policy to stay informed of any updates or changes.

18.5 Continued Use as Acceptance

Continued access to or use of the Platform after any modifications to this Policy shall constitute:

18.6 Disagreement with Updates

If a User does not agree with any updates to this Policy:

Bourmeg ensures that all updates are made in good faith and in alignment with legal, operational, and technological developments while maintaining transparency and accountability.

19. CONTACT US

Bourmeg provides multiple channels for Users to reach out for queries, concerns, or support related to privacy, data protection, and Platform usage.

19.1 General Inquiries

For general questions, assistance, or support requests, Users may contact:

19.2 Privacy & Data-Related Concerns

For matters specifically related to privacy, data processing, or personal data requests, Users are encouraged to contact:

Users may mark their communication as “Privacy Urgent” where immediate attention is required.

19.3 Response Expectations

Bourmeg shall make reasonable efforts to:

19.4 Communication Guidelines

Users are advised to:

Bourmeg shall not be responsible for:

19.5 Record of Communication

Bourmeg may maintain records of communications for:

Bourmeg is committed to maintaining accessible, transparent, and efficient communication channels to support its Users and address their concerns effectively.

20. DATA LIMITATION & LIABILITY

Bourmeg implements reasonable measures to protect User data and ensure secure operation of its Services. However, Users acknowledge and agree that the use of digital platforms involves inherent risks, and Bourmeg’s liability shall be limited as set forth in this section.

20.1 No Absolute Security Guarantee

While Bourmeg employs industry-standard security measures, it does not guarantee:

Users acknowledge that no system can be entirely secure.

20.2 User Responsibility & Negligence

Users are solely responsible for:

Bourmeg shall not be liable for any loss, damage, or unauthorized activity resulting from:

20.3 Third-Party Risks

Bourmeg shall not be held responsible for:

20.4 User-to-User Interactions

Bourmeg acts solely as an intermediary platform and shall not be liable for:

20.5 Indirect & Consequential Losses

To the maximum extent permitted by law, Bourmeg shall not be liable for:

20.6 Force Majeure

Bourmeg shall not be liable for any failure or delay in performance, or for any data loss or breach, resulting from events beyond its reasonable control, including but not limited to:

20.7 Platform Role Limitation

Bourmeg operates as a technology-enabled intermediary and does not:

20.8 Limitation to Maximum Extent Permitted by Law

All limitations of liability set forth in this Policy shall apply to the maximum extent permitted under applicable laws. By using the Platform, Users expressly acknowledge and agree to the limitations of liability described herein and accept the inherent risks associated with digital services.

21. FINAL ACKNOWLEDGEMENT

By accessing, registering on, or using the Bourmeg Platform, Users acknowledge that they have read, understood, and agreed to this Privacy Policy in its entirety. Users further confirm that:

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their own discretion If a User does not agree with any provision of this Privacy Policy, they must immediately discontinue use of the Platform. Continued access to or use of the Platform shall constitute:

This Privacy Policy forms an integral part of the Platform’s legal framework and shall be read in conjunction with all other applicable policies and terms governing the use of Bourmeg Services.